Privacy Policy

1. Introduction

ScaleQuote (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website or use our Services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Services.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, and company name provided when you contact us or sign up as a partner.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and other diagnostic data collected automatically when you access our website.
• Consumer Lead Data: Information about insurance consumers collected through our lead generation campaigns, including name, contact details, and insurance interest, submitted with the consumer's consent.
• Call Data: Recordings, transcripts, and metadata from pay-per-call campaigns, as permitted by applicable law.
• Cookies and Tracking: Data collected through cookies, pixel tags, and similar technologies to improve our website experience.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our lead generation and pay-per-call Services.
• Communicate with Clients and prospects about our Services.
• Deliver consumer leads and calls to our insurance carrier and agency partners.
• Monitor and analyze usage patterns to improve website functionality.
• Comply with legal and regulatory obligations.
• Detect and prevent fraudulent activity or abuse of our Services.

4. How We Share Your Information

We do not sell personal information to third parties. We may share information in the following circumstances:

• Insurance Partners: Consumer lead and call data is shared with licensed insurance carriers and agencies as part of our core service delivery.
• Service Providers: We engage third-party vendors (e.g., CRM platforms, analytics providers, hosting providers) who process data on our behalf under confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Consumer Consent & TCPA Compliance

All consumer leads and pay-per-call traffic sourced by ScaleQuote are obtained with appropriate prior express written consent as required by the Telephone Consumer Protection Act (TCPA) and applicable state laws. Consent language is reviewed and maintained to meet current regulatory standards. Our Client partners are responsible for maintaining their own TCPA compliance when contacting leads delivered by ScaleQuote.

6. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You may configure your browser to refuse cookies, but some features of our website may not function properly without them. We use cookies for session management, analytics, and marketing attribution.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Consumer lead data is typically retained for no longer than 12 months following delivery unless a longer period is required by law.

8. Data Security

We implement commercially reasonable technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or opt out of certain uses of your data. To exercise any of these rights, please contact us at info@scalequote.com. We will respond to verified requests within the timeframe required by applicable law.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. Your continued use of the Services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at info@scalequote.com.