Terms & Conditions

1. Acceptance of Terms

By accessing or using ScaleQuote's website, services, or any related content (collectively, the “Services”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, you may not access or use the Services. These Terms apply to all visitors, users, and partners.

2. Description of Services

ScaleQuote provides insurance lead generation and pay-per-call services to insurance carriers, agencies, and related businesses (“Clients”). Our Services include, but are not limited to, sourcing, qualifying, and delivering consumer insurance inquiries (leads) and inbound phone calls to Clients based on mutually agreed-upon criteria.

3. Client Obligations

Clients agree to:

• Use leads and calls solely for lawful insurance sales activities.
• Comply with all applicable federal, state, and local laws, including TCPA, CAN-SPAM, and state insurance regulations.
• Maintain proper licensing as required by applicable law to solicit or sell insurance products.
• Not resell, redistribute, or share leads or calls with any third party without prior written consent from ScaleQuote.
• Handle consumer data with appropriate care and in compliance with applicable privacy laws.

4. Payment Terms

Payment terms are established in the applicable service agreement between ScaleQuote and the Client. All fees are non-refundable unless otherwise specified in writing. ScaleQuote reserves the right to suspend Services for any account with outstanding balances. Clients are responsible for any taxes or fees applicable to their use of the Services.

5. Lead and Call Quality

ScaleQuote makes commercially reasonable efforts to deliver high-quality, high-intent leads and calls. However, ScaleQuote does not guarantee any specific conversion rate, policy sale, or revenue outcome. Any disputes regarding lead or call quality must be submitted in writing within 72 hours of delivery and are subject to ScaleQuote's review process.

6. Intellectual Property

All content, trademarks, software, technology, and materials provided by ScaleQuote are the exclusive property of ScaleQuote or its licensors. You may not copy, modify, distribute, or create derivative works from any ScaleQuote materials without prior written permission.

7. Limitation of Liability

To the fullest extent permitted by law, ScaleQuote shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or revenue, arising from your use of or inability to use the Services. ScaleQuote's total liability to any Client shall not exceed the total fees paid by that Client in the three (3) months preceding the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless ScaleQuote and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising from your use of the Services, violation of these Terms, or violation of any applicable law.

9. Termination

ScaleQuote reserves the right to suspend or terminate access to the Services at any time, with or without cause, and with or without notice. Upon termination, all rights and licenses granted to you under these Terms immediately cease.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which ScaleQuote is incorporated, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration unless otherwise required by law.

11. Changes to These Terms

ScaleQuote reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the Services after any changes constitutes acceptance of the revised Terms.

12. Contact

For questions about these Terms, please contact us at info@scalequote.com.